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Steve Simpson is an author, consultant and international speaker on customer service. He has spoken to audiences in Australia, the UK, the US, New Zealand, Singapore, Malaysia, India and South Africa.

A highly sought after keynote speaker and seminar leader, Steve combines humour with practical insights into specific strategies to improve corporate culture and customer service. Steve’s presentations consistently rate highest – for his practicality, his informal approach, and his capacity to motivate people into action.

Steve’s clients cover organisations across a wide variety of industry sectors – from the Flight Centre to General Motors, from Dover Court International School in Singapore to the Royal Yacht Britannia in Scotland, from the University of Western Australia to Australian Institute of Management.

Since the release of his first book, 'Service Into Profit', Steve has embarked on the development of an exciting new concept called 'UGRs (R)'. This brilliant concept has enabled organisations to finally understand and manage their service culture – the key to unlocking bottom line performance. It is the subject of his recent book, 'UGRs: Cracking the Corporate Culture Code'. He is also one of the best practice experts featured in the new book, '22 Essentials for Building Your Best Business – Remarkable Cues for Business'.

Steve has achieved international recognition as a Certified Speaking Professional (CSP) the highest speaker accreditation recognised by the International Federation of Professional Speakers.