Graham Harvey
Marketing Futurist Graham Harvey is the bestselling author of Seducing the Vigilante Customer: 101 winning strategies to attract and retain happy customers and healthy profits. He is considered one of Australasia's most experienced and respected authorities on Customer Service and Relationship Marketing.
Commencing his business consultancy in 1986, he continues to work with a multitude of organisations throughout the Asia Pacific region helping them grow their business by achieving greater clarity of future, building high performance work teams, and developing innovative customer relationship management and marketing strategies.
With a passion for researching global business trends and an ability to make the complex simple, Graham is a dynamic, refreshingly different speaker whose personal mission is to challenge, inspire and empower individuals and organisations to design, develop and grow futures of greatness through vision, innovation and service.
As he says to his clients, “In today’s same-stuff, same-price marketplace, choice-rich, time-poor customers have thousands of options to choose from, so why should they choose to do business with you?”
Testimonials
Without a doubt your presentation was the best during our four day conference. "The Future of Business - Who Serves Wins" was absolutely spot on... I am grateful that you took the time to directly research trends and issues relating to the motor industry... I believe the practical examples and recommendations you presented are easy to implement. This was also made easy through your refreshing challenging and relaxing style.—New Zealand Motor Trade Association
The workshop closed with the outcome being the establishment of a mission and a vision for the Health Service. I have no hesitation in recommending Graham for Strategic Planning or organisational change Workshops in any organisation or Voluntary Group.—Western Health Service, Health Department of WA
Feedback from even the most sceptical has been excellent. I was most impressed with how you understood our requirements and then tailored your presentation to meet the specific needs of the group.—Price Waterhouse Coopers [Aust]
Favourite quotes
Who serves wins.
"No company's success can occur without the cooperation of the customer." Sam Walton
"Be the change you wish to see in the world." Mahatma Gandhi
More information
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