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Dr Ian Brooks - Gold Elite Speaker
Dr Ian Brooks is New Zealand’s foremost expert on customer care, creating customer value and becoming customer driven. He is a regular columnist on customer care for New Zealand Business magazine. Ian is also one of New Zealand’s leading speakers on business sustainability.
Ian has written 15 books on business management and customer care.** **Over 100,000 copies have been sold in New Zealand and overseas. This makes Ian the most published author in business management in New Zealand's history. His books are sold in North America, Great Britain and South Africa. Two books have been translated into Portuguese and are best sellers in Brazil. His newest book, 101 Tips to Create a Great Customer Experience, co-authored with Debbie Mayo-Smith, was published by Penguin in March, 2008.
A much sought after and internationally recognised business speaker, Dr Brooks inspires and entertains over 120 audiences each year in New Zealand, Canada, the United States, Great Britain, Dubai, Brazil and Australia. He is one of only six New Zealanders to have spoken at the Million Dollar Round Table in America, the world’s largest convention of insurance agents. His road show for the New Zealand Retailers Association attracted the largest audiences in the association’s history.
For nearly 30 years, Ian has consulted to organisations in New Zealand, Australia, Canada and the South Pacific helping them to survive and grow in this crowded and competitive market place. His clients have included large corporations, and many small and medium-sized businesses. Dr Brooks also has extensive experience in the public sector and has worked with a large number of local authorities and central government agencies.
Dr Brooks is has over 35 years experience as a practicing businessman. He has owned his own businesses and has held a number of board positions in small and medium-sized companies.
Testimonials
Ian's focus on leadership and challenges to the audience were very appropriate and timely for the organisation. Ian seemed able to quickly identify the important issues. Everybody seemed to know that having heard Ian they could not ignore the content of his presentation and decisive action was required.—Southland Kindergarten Association
Ian's presentation was totally professional, structured and relevant. The audience enjoyed him immensely.—Tourism Wellington
Many who have attended a number of our conferences stated he was the best keynote speaker we have had.—Foodstuffs (South Island) Ltd